FAQ

Do you shipped worldwide?

Yes we do! Here is some useful information regarding our international transaction:

PRICING
- price is in IDR. You can convert to your country currency via google.

PAYMENT
- payment can be made using credit card (visa / master card). If you are wiling to pay with telegraphic transfer, please email batikpastel@gmail.com to get bank detail.
- payment will be counted in IDR.

SHIPPING
- Shipping will be made H+2 after payment (if you pay today, we will ship your package the day after tomorrow).
- Our shipping cargo is CityLINK Express and EMS International.
- Deliver by plane.
- Estimated time arrival 3-5 working days.
- Package will be delivered in front of your doorstep.
- shipping cost will be calculated automatically when you making order at the webstore

ORDERING
- you can order directly from our website www.batikpastel.comid
- buy in bulk is available (please email us for voucher code if you wish to buy more than 20pcs)

TRACKING
You can track your package status from the tracking number (that we give after the shipping is done) at website:

http://www.citylinkexpress.com/ID/Tracking.aspx - CityLINK Exress

http://ems.posindonesia.co.id/ - EMS International

Why there is a material like soil in my batik?

Batik Pastel is handmade batik. On its process, all kain is covered by waz for coloring process, so maybe the wax is still attached in there, the wax become dry and form a soil-like material which is usually in dark brown or yellow color.

How to remove it?

Soak the batik in warm water and add a little amount of deterget. it will desolve the wax completely and your batik will be clean from wax.

I found a spot like tint in my fabric? Can I change it or do the refund?

Yes, you can. Please contact us by email: batikpastel@gmail.com and attached the picture of yout batik (the spotted part). 

How to be reseller?

If you order more than IDR 1,000,000, we will give you extra discount. Please contact us for more information and discount code.

What is estimated time arrival for international shipping?

Estimated time arrival is 3-5 working days.

Do I need to pick up my package at airport / else where?

We use the best service to deliver your package (deliver by plane) and it will be delivered right in front of your doorstep (no need to pick up at airport).